People have always been a central focus for much of Mike Runyan’s
career. During his time in the military he learned the adage, “Take
care of your gear and your gear will take care of you.” Runyan has
found this to be true in the business world as well. He believes that
in order for a company to be successful they need to take care of their
people and the people will take care of the business and clients.
This wisdom stayed with him over the years, applying it to his approach
to helping different organizations attract and retain top talent. He is
now bringing his experience and expertise to Sport Clips Haircuts, having
recently been named chief talent officer.
With the growing number of Team Leaders, Team Members and Support Team
Members, structural evolution must outpace
network growth. Tasked with optimizing organizational structures, Runyan will focus on
ways to continue offering the
consummate level of support that has been a key element to Sport Clips’ success and sustainable
Runyan approaches his role with the three key questions at the heart of the
Sport Clips culture.
- Can I trust you? “Equally important leaders should ask ourselves:
Am I trustworthy? If we are asking people to trust us, we must be worthy
of that trust.”
- Are we committed to excellence? “We demonstrate this by always testing
everything we are doing and seeking constant improvement. We must continue
to ask what is best of ourselves and our organization.”
- Do you care about me? “Are we showing that we care? Are we developing
and retaining ourTeam Members? Are we helping them improve and grow?”
“You can have a value culture and a performance culture,” explains
Runyan. “If you have a value culture, the performance aspect will
take care of itself. Our core values shape everything we do at Sport Clips
and it is what has contributed to the company’s success.”
- Do what’s right.
- Do your best.
- Treat others the way they want to be treated.
Runyan’s main focus will be on
identifying appropriate tools to help Team Leaders better attract, onboard,
develop and retain quality Team Members. “They are the bread and butter of our business, without championship
Stylists, we can’t deliver the championship experience.”
One of the new ways Sport Clips has gone about Stylist recruiting is through
its Ambassador Program, in which members visit educational institutes
to talk to cosmetology students about career opportunities with the brand.
“Sport Clips is a great place for stylists to work,” says
Runyan, “and we offer some exceptional career development opportunities.
By establishing relationships with these institutions, we are getting
more people interested in Sport Clips as a career choice and continuing
to engage the commercial industry.”
Other tools Sport Clips recently implemented is a new point of sale system
to better serve our clients and Sport Clips is enhancing the applicant
tracking system to improve the ability to identify, screen and onboard
new Team Members. “Our belief is that we need to simplify the applicant
process while enabling smart-device capabilities. And the point of sale
system has a lot of benefits as well. In many cases, the electronic tip
capability shown an increases in tipsrewarding our Stylists for the championship
experience they performed. It also provides additional data to team leaders
about store performance, enabling Team Leaders to to optimize their business.”
Runyan continues, “By ensuring we are bringing in the right people,
holding people accountable, and helping them improve and grow, we will
continue to lead the industry. Most importantly, we must practice these
values ourselves. We will continue to improve the tools and support we
offer our team leaders and members. I look at it like a three-legged stool.
Those legs are people, attracting the right Team Members; processes and
being committed to excellence with those; and tools, such as applicant
tracking and point of sales. If we optimize those, we will continue to
deliver championship experiences for our clients.”
When asked if he had any advice for Team Leaders, Runyan concludes, “There
is no real silver bullet when it comes to leading a team. It comes down
to spending time learning what motivates your team. This starts with finding
people committed to delivering that championship experience. My commitment
is to find the best tools to help facilitate that.”
To learn more about the Sport Clips offering,